Service Contracts

Service & Support for your equipment on-site

We offer a range of services and technologies to give you the optimum service level and up-time of your plant and machinery. That’s either on-site or remotely, allowing you to get the best blend of cost, expert support and speed to resolution.

Remote support, saves time and money

As an advanced systems integrator, we are perfectly placed to provide cost-effective support tools to give rapid remote response to problems and our expert engineers can be contracted to provide you on-site support when you need them.

Support services for you

• Service Contracts to support you or your customers
• Site surveys and audits to help you understand reliability
• On-site ‘ad-hoc’ call-outs

Support services & contracts for industry

We can provide a range of services that start with helping make your site as reliable as possible, with a focus on reducing down-time and improving productivity. Then we can build a service package that suits your business needs, providing regular scheduled site visits for planned activities, and a response time and methods that meets the demands of your operation.

• Silver, Gold & Platinum level service agreements
• Working hours response, through to 24/7 365 days.
• On-site engineer call-outs
• VPN/APN remote support for system modifications
• Augmented Reality remote support from our engineers to you

Support services for OEMs / equipment suppliers

We can supply ACTY augmented reality support software, to allow your office-based service professionals to provide remote, online support, whilst chatting to your customers in the field. ACTY provides your service team with video control of the customer’s Smartphone to view and advise on service matters.

• Annotate, track, mark-up & comment via the customer’s Smartphone
• Screen grab and video record
• Voice translation to most languages

This is ideal for your own field service teams or to provide additional support services to your customers.